Here I
Hey, My Beautiful Elsha Cecilia. Your friends and family used to call me el, elsha, or cha. I was born in Jakarta on December 26, 1988. During the 3 years I lived in Salemba, Central Jakarta with his mama and daddy, then when I step on the age of 4 years my family planned to move to Cimanggis, Depok, and also a place I lived until today. I was the first child of two brothers. Papa worked as a private employee, and now he was assigned to work in a coal company in Kalimantan, while Mom is a homemaker.
From the age of 6 years I went to school in the Islamic Sd PB Sudirman until junior high school in the area Cijantung. Since childhood I really like and also where to meet new people, including new friends, playing with friends and have a new social environment and very pleasant area, including especially my little boy can not just say anything. Spending time with close friends allowed me to find a new life and not boring, I am quite karna child who always wanted to know.
When asked the ideal possible at the time I was sitting at my primary school would respond to being a pediatrician, karna besides I like my little boy is also very curious about how I treat and help prevent the patient can recover from the disease until the 4th grade when I entered kesebuah Sd organized activities of the school learning to be a small doctor.
Turned out to be a little doctor is not easy also occur if there is one mistake could be fatal consequences because I've had the first experience when caring for a friend who fainted during Monday's flag ceremony should I just give him the smell of eucalyptus oil to provide a scent that he be aware, however, applying a balm under my nose and when he realized he was too hot. Quite embarrassing experience when the mind is and once enough to do so, his name is also the primary school children.
Over time and has stepped up it's changed the ideals of a little boy who never wanted to become a pediatrician has now turned karna will be taking a path in the economic field, karna I'm living now in college majoring in accounting in private universities in Depok namely Gunadarma University.
Taking science and learning in the economic field is very enjoyable in addition to knowing about things pertaining to general knowledge about the economy, the economy could be a practice that is applied in everyday life, because with it I could figure out how to manage your finances well besides that, it is unlikely that in everyday life I can get off in terms of economic activity.
Many of the more studied economics, I could be more disciplined in managing life and finances, and more appreciative of what he called an effort and sacrifice karna to get something that I want is always there behind the effort and sacrifice of the word.
At this time I was studying it in the economic field, but sometimes I'd think to be an entertainer whether it be a presenter or a model but I do not really have much talent that field. If it was not my path to perform in front of the screen, I also want to be behind the scenes that clearly went into the entertainment world, behind the scenes can pour my creative ideas to develop a story or be a director. Being a woman with a lot of talent, including my greatest desire as well.
About my hobbies and pleasures like a walk, discover new things from each journey as I travel when I went to a small island near Sumatra, which still includes the island of Sumatra, the small island called the island Sikuai, I went with family there so beautiful and exotic white sandy beaches and sea-blue gradation is also very quiet place because not too crowded with tourists and there are still many indigenous people who settled there minang. The beach was very similar to the beach on Phi Phi island in Thailand.
In addition to the streets like there was more I liked the movie I usually like to watch horror type movies, action, love drama, and of course comedy. Swimming and running in the morning, including the usual things I do as well in addition to fresh brain, health was maintained. Make a plan, go out to a place where shopping, hanging out with my friends, looking for new things and also listen to music r 'b, rock, and jazz is a way to ward off and overcome all problems and boredom that sometimes struck me often practically including drugs and saturated stress reliever. and also
What I like about me is I want to learn to become an independent woman and to accept shortcomings and not ashamed to improve themselves by instropeksi, karna with that I can become a better person again. sometimes becomes first child sorang get me thinking to become more assertive. I also included the woman's true perfectionist nature has more value for myself but also to make me a little uncomfortable making, karna there is no perfect person in this world. I am grateful to grow as a woman who dared to vote and risk for what I have chosen for my life. The motto was always my rule is I have to always see the reality that life is not far from God's plan and is a choice no matter what the pros and cons of life as it is a choice and the gift of life.!
The words I write are some stories about me, if there is one word and ask the pardon can tolerate. Thank you for reading all this.
Rabu, 06 Januari 2010
story of family (SOFTSKILL)
We first learned that she might have Down syndrome, about twelve weeks into Lisa's pregnancy. First we learn that her Down syndrome may have about twelve weeks of pregnancy Lisa. At that point, Lisa underwent a blood test as well as a nuchal translucency test. At that moment, Lisa's blood tests and test translucent nuchal. The doctor performed the measurements on the ultrasound for the nuchal test and told us that she's Chances of Down syndrome were less than one in one hundred and fifty. The doctor doing the ultrasound measurements to test occipital and told us that her chances of Down syndrome in less than one hundred and fifty. The blood test produced very different results. Blood tests produced very different results. Abby's Chances of Down syndrome were now one in five. Abby possibility of Down syndrome are now one in five. We were stunned when we received the blood test results, which changed the probability so drastically. We were very surprised when we received the results of blood tests, which drastically change the probability.
The doctor tried his best to reassure us. The doctor tried his best to convince us. With each additional ultrasound, the doctor seemed more and more convinced that she would be a typical birth. With each additional ultrasound, the doctor seemed more convinced that she will be a typical birth. He did not see the usual markers associated with Down syndrome on the ultrasounds. He did not see any sign that used to be associated with Down syndrome on ultrasound. This combined with the blood test results predicting four out of five probability of typical birth put us a little more at ease. This is combined with the results of blood tests to predict the probability of four out of five typical birth makes us a little more relaxed.
At last the day had arrived, and we were off to the hospital for Abby's arrival. Finally the day has arrived, and we were off to the hospital for the arrival of Abby. The process dragged on over the course of the next 52 hours. The process continues for the next 52 hours. We arrived at the hospital Sunday to have Lisa induced. We arrived at the hospital Sunday to have Lisa induction. Little did we Realize that it would be late Tuesday night before she would finally arrive. Little did we realize that it would be late Tuesday night before she finally will arrive. We were elated. We are very excited. We were exhausted but elated to finally have her with us. We were exhausted but happy finally have Abby with us. At that point, the delivery nurse approached and asked if we had been expecting her to have Down syndrome. At that point, delivery nurses came over and asked if we had guessed she had Down syndrome. I felt the bottom of my stomach drop. I felt the bottom of my stomach drop. I had experienced the greatest day of my life Witnessing the birth of my daughter, and within an hour I was feeling the lowest low. I have experienced the greatest day in my life witnessed the birth of my daughter, and within an hour I felt the lowest low.
Now I was flooded with worry. I'm now deluged with worry. What did this diagnosis mean? What this diagnosis mean? What would happen next? What will happen next? Why did not I research Down syndrome? Why I did not study Down syndrome? At this point, we were separated from her as she headed off to the nursery for a battery of tests, and Lisa and I were left to Grieve the loss of our expectations. At this point, we separated from her as she headed to the nursery for the test battery, and Lisa and I went to mourn our loss of hope. I wish I had realized what I see now in hindsight: this was not the end of a dream; it was the birth of a different and quite amazing life. I wish I had realized what I see now in hindsight: this is not the end of a dream: it is the birth of a different and very amazing life.
The next morning, the hospital performed an echocardiogram and a hearing test. The next morning, the hospital performed an echocardiogram and hearing test. She passed her echocardiogram, but failed her hearing test. She passed an echocardiogram, but failed his hearing test. They also drew blood to conduct the genetic test to check for Down syndrome. They also took blood for genetic testing to check for Down syndrome. The agonizing wait to find out the diagnosis began. Painful wait to find out the diagnosis starts. The characteristics of Down syndrome are very mild in her, so it left us with the hope that maybe the doctors were wrong. The characteristics of Down syndrome is a light in her, so that leaves us with the hope that maybe the doctors wrong. We made a number of visits to the pediatrician and the hospital for more blood tests over the next week. We made several visits to the pediatrician and the hospital for a blood test for next week. Each medical professional had an opinion about Abby's features and would make his or her prediction. Each medical professionals have an opinion about her features and it will make a prediction. In the end, the genetic tests confirmed our fears. Ultimately, genetic testing confirmed our fears. She did indeed have Down syndrome. She did have Down syndrome. The agonizing wait for test results was over, and we could now move forward. A painful wait for results of tests done, and we are now able to move forward.
Lisa and I Decided not to tell our families about the diagnosis until the genetic test results were in. We did, however, agree to tell our son, who was 12 at the time. Lisa and I decided to not tell our families about the diagnosis until the results of genetic tests in We do not, however, agreed to tell our son, who was 12 years old at the time. Kevin realized the implications right away, and I had a hard time maintaining my composure while telling him. Kevin realized direct implications, and I find it difficult to maintain my composure as she told him. We felt obligated to tell Kevin about the possibility of Down syndrome, even without the genetic confirmation. We feel obliged to tell Kevin about the possibility of Down syndrome, even without genetic confirmation. Kevin took the news very well and was familiar with Down syndrome. Kevin received the news very well and are familiar with Down syndrome. A classmate of his had an older brother with Down syndrome, and Kevin had spent time with him. One of his classmates has a brother with Down syndrome, and Kevin has spent time with him.
The day after we received the genetic test results, Abby and I went unannounced to my parents' house. The day after we receive the results of genetic tests, Abby and I went without notice to the parents' house. They were surprised to see us, and I could barely tell them the news before I broke down completely. They were surprised to see us, and I could hardly tell them the news before I really damaged. I think in telling them, I was finally admitting to myself that she would not have the life I had anticipated and expected. I think in saying to them, I finally admitted to myself that she would not have anticipated my life and hope. I was very upset that she would have to face these challenges. I am very disappointed that she must face this challenge. Why did it have to be her, why not me? Why should he, why did I not? I am blessed with a wonderful family, and my parents and siblings were very supportive and understanding. I am blessed with a wonderful family, and parents and my siblings very supportive and understanding. Lisa's family has been very supportive as well. Lisa's family has been very supportive, too.
As I began telling my friends, I began to feel like a grief counselor. When I started telling my friends, I began to feel like a grief counselor. My friends were great and very supportive, but some of them took the news harder than I had. My friends are great and very supportive, but some of them took the news harder than I have. I was very thankful for their support and understanding. I am very grateful for the support and understanding. I still get emotional now two and half years later as I think back about it. I still get emotional now two and a half years later when I think back about it.
Shortly after she was born, Lisa and I talked about the opportunities we would now have. Shortly after she was born, Lisa and I talked about our chances going now. We realized that we would start to meet some amazing new people as we started to get involved in the Down syndrome community. We realize that we will begin to meet some amazing new people when we started to get involved in the Down syndrome community. We were right. We were right. We were amazed and thankful for the support network that exists. We were amazed and grateful for the support of the existing network. We reached out, and people were there for us. We held hands, and the people there for us. That is still true to this day. Which is still valid to this day. I am amazed at the level of caring and concern I have witnessed over the last two and a half years. I am amazed at the level of attention and concern I have witnessed for two and a half years. Without Down syndrome, we would not have been exposed to the good in so many people. Without Down syndrome, we can not get a good in so many people.
As I look back over the two and a half years, I think I can honestly say that I would not trade the time with Abby. When I look back over two and a half years, I think I can honestly say that I would not trade the time with Abby. There have been some tough days, but overall the good has far outweighed the bad. There has been some tough days, but overall both have been far beyond bad. She has taught me a much greater appreciation for the little things. She has taught me appreciation for much greater things small. It still makes me sad to see how hard she has to struggle to reach various goals, but they are that much sweeter when she gets there. Still makes me sad to see how hard he had to struggle to achieve various goals, but they are much sweeter when he got there.
I can not thank my wife, Lisa, enough for her Dedication to Abby's development. I can not thank my wife, Lisa, enough for her dedication to the development. She has managed to coordinate all of Abby's therapy and doctor visits, and Abby's progress would not have been possible without her. He has managed to coordinate all of her therapy and doctor visits, and the progress she would not be possible without him. Thanks, Lisa. Thanks, Lisa.
I look forward to a bright future for her. I look forward to a bright future for her. She has the stubborn Tenacity to surmount any challenge, and she will do it on her terms. He stubbornly resilient to overcome all challenges, and he'll do it in the term. In spite of the challenges thrown her way, she's still managed to wrap her dad around little finger. Apart from the challenge thrown trip, he still managed to wrap around her little finger father. She teaches me something new everyday; it can range from a new sign-language sign to what pushing one of the buttons on the DVD player will do. She taught me something new every day, but can range from a new sign language sign for what's pushing one button on the DVD player will do. She makes me a better person. She made me a better person. What more could you ask of any child? What more can you ask for every child?
The doctor tried his best to reassure us. The doctor tried his best to convince us. With each additional ultrasound, the doctor seemed more and more convinced that she would be a typical birth. With each additional ultrasound, the doctor seemed more convinced that she will be a typical birth. He did not see the usual markers associated with Down syndrome on the ultrasounds. He did not see any sign that used to be associated with Down syndrome on ultrasound. This combined with the blood test results predicting four out of five probability of typical birth put us a little more at ease. This is combined with the results of blood tests to predict the probability of four out of five typical birth makes us a little more relaxed.
At last the day had arrived, and we were off to the hospital for Abby's arrival. Finally the day has arrived, and we were off to the hospital for the arrival of Abby. The process dragged on over the course of the next 52 hours. The process continues for the next 52 hours. We arrived at the hospital Sunday to have Lisa induced. We arrived at the hospital Sunday to have Lisa induction. Little did we Realize that it would be late Tuesday night before she would finally arrive. Little did we realize that it would be late Tuesday night before she finally will arrive. We were elated. We are very excited. We were exhausted but elated to finally have her with us. We were exhausted but happy finally have Abby with us. At that point, the delivery nurse approached and asked if we had been expecting her to have Down syndrome. At that point, delivery nurses came over and asked if we had guessed she had Down syndrome. I felt the bottom of my stomach drop. I felt the bottom of my stomach drop. I had experienced the greatest day of my life Witnessing the birth of my daughter, and within an hour I was feeling the lowest low. I have experienced the greatest day in my life witnessed the birth of my daughter, and within an hour I felt the lowest low.
Now I was flooded with worry. I'm now deluged with worry. What did this diagnosis mean? What this diagnosis mean? What would happen next? What will happen next? Why did not I research Down syndrome? Why I did not study Down syndrome? At this point, we were separated from her as she headed off to the nursery for a battery of tests, and Lisa and I were left to Grieve the loss of our expectations. At this point, we separated from her as she headed to the nursery for the test battery, and Lisa and I went to mourn our loss of hope. I wish I had realized what I see now in hindsight: this was not the end of a dream; it was the birth of a different and quite amazing life. I wish I had realized what I see now in hindsight: this is not the end of a dream: it is the birth of a different and very amazing life.
The next morning, the hospital performed an echocardiogram and a hearing test. The next morning, the hospital performed an echocardiogram and hearing test. She passed her echocardiogram, but failed her hearing test. She passed an echocardiogram, but failed his hearing test. They also drew blood to conduct the genetic test to check for Down syndrome. They also took blood for genetic testing to check for Down syndrome. The agonizing wait to find out the diagnosis began. Painful wait to find out the diagnosis starts. The characteristics of Down syndrome are very mild in her, so it left us with the hope that maybe the doctors were wrong. The characteristics of Down syndrome is a light in her, so that leaves us with the hope that maybe the doctors wrong. We made a number of visits to the pediatrician and the hospital for more blood tests over the next week. We made several visits to the pediatrician and the hospital for a blood test for next week. Each medical professional had an opinion about Abby's features and would make his or her prediction. Each medical professionals have an opinion about her features and it will make a prediction. In the end, the genetic tests confirmed our fears. Ultimately, genetic testing confirmed our fears. She did indeed have Down syndrome. She did have Down syndrome. The agonizing wait for test results was over, and we could now move forward. A painful wait for results of tests done, and we are now able to move forward.
Lisa and I Decided not to tell our families about the diagnosis until the genetic test results were in. We did, however, agree to tell our son, who was 12 at the time. Lisa and I decided to not tell our families about the diagnosis until the results of genetic tests in We do not, however, agreed to tell our son, who was 12 years old at the time. Kevin realized the implications right away, and I had a hard time maintaining my composure while telling him. Kevin realized direct implications, and I find it difficult to maintain my composure as she told him. We felt obligated to tell Kevin about the possibility of Down syndrome, even without the genetic confirmation. We feel obliged to tell Kevin about the possibility of Down syndrome, even without genetic confirmation. Kevin took the news very well and was familiar with Down syndrome. Kevin received the news very well and are familiar with Down syndrome. A classmate of his had an older brother with Down syndrome, and Kevin had spent time with him. One of his classmates has a brother with Down syndrome, and Kevin has spent time with him.
The day after we received the genetic test results, Abby and I went unannounced to my parents' house. The day after we receive the results of genetic tests, Abby and I went without notice to the parents' house. They were surprised to see us, and I could barely tell them the news before I broke down completely. They were surprised to see us, and I could hardly tell them the news before I really damaged. I think in telling them, I was finally admitting to myself that she would not have the life I had anticipated and expected. I think in saying to them, I finally admitted to myself that she would not have anticipated my life and hope. I was very upset that she would have to face these challenges. I am very disappointed that she must face this challenge. Why did it have to be her, why not me? Why should he, why did I not? I am blessed with a wonderful family, and my parents and siblings were very supportive and understanding. I am blessed with a wonderful family, and parents and my siblings very supportive and understanding. Lisa's family has been very supportive as well. Lisa's family has been very supportive, too.
As I began telling my friends, I began to feel like a grief counselor. When I started telling my friends, I began to feel like a grief counselor. My friends were great and very supportive, but some of them took the news harder than I had. My friends are great and very supportive, but some of them took the news harder than I have. I was very thankful for their support and understanding. I am very grateful for the support and understanding. I still get emotional now two and half years later as I think back about it. I still get emotional now two and a half years later when I think back about it.
Shortly after she was born, Lisa and I talked about the opportunities we would now have. Shortly after she was born, Lisa and I talked about our chances going now. We realized that we would start to meet some amazing new people as we started to get involved in the Down syndrome community. We realize that we will begin to meet some amazing new people when we started to get involved in the Down syndrome community. We were right. We were right. We were amazed and thankful for the support network that exists. We were amazed and grateful for the support of the existing network. We reached out, and people were there for us. We held hands, and the people there for us. That is still true to this day. Which is still valid to this day. I am amazed at the level of caring and concern I have witnessed over the last two and a half years. I am amazed at the level of attention and concern I have witnessed for two and a half years. Without Down syndrome, we would not have been exposed to the good in so many people. Without Down syndrome, we can not get a good in so many people.
As I look back over the two and a half years, I think I can honestly say that I would not trade the time with Abby. When I look back over two and a half years, I think I can honestly say that I would not trade the time with Abby. There have been some tough days, but overall the good has far outweighed the bad. There has been some tough days, but overall both have been far beyond bad. She has taught me a much greater appreciation for the little things. She has taught me appreciation for much greater things small. It still makes me sad to see how hard she has to struggle to reach various goals, but they are that much sweeter when she gets there. Still makes me sad to see how hard he had to struggle to achieve various goals, but they are much sweeter when he got there.
I can not thank my wife, Lisa, enough for her Dedication to Abby's development. I can not thank my wife, Lisa, enough for her dedication to the development. She has managed to coordinate all of Abby's therapy and doctor visits, and Abby's progress would not have been possible without her. He has managed to coordinate all of her therapy and doctor visits, and the progress she would not be possible without him. Thanks, Lisa. Thanks, Lisa.
I look forward to a bright future for her. I look forward to a bright future for her. She has the stubborn Tenacity to surmount any challenge, and she will do it on her terms. He stubbornly resilient to overcome all challenges, and he'll do it in the term. In spite of the challenges thrown her way, she's still managed to wrap her dad around little finger. Apart from the challenge thrown trip, he still managed to wrap around her little finger father. She teaches me something new everyday; it can range from a new sign-language sign to what pushing one of the buttons on the DVD player will do. She taught me something new every day, but can range from a new sign language sign for what's pushing one button on the DVD player will do. She makes me a better person. She made me a better person. What more could you ask of any child? What more can you ask for every child?
AWESOME PLACE(SOFTSKILL)
AWESOME PLACE
Written by ELSHA INDAH CECILIA on January 6, 2010 – 3:41 pm
,,,,,, Horeeeeeeeeeeeeee vacation has arrived,,,, finally, could leave the all the fatigue, headaches, and congestion Jakarta.Liburan city this time will be fun, because the vacation to the beach this time!! I love beach …. Hehehe … Reef Aji’s beach is a place situated near the port of queens, a place of legend and mistis.hehe .. it’s good! Once inside the hotel area, directly visible expanse of sea and the waves seen awful. So, later in the building behind the hotel, we will find white sand beaches and granite rocks again. Make a right to swim can swim and the roll with the waves, but be careful because the waves here is very strong and very large flow of charm. but still we can enjoy it. Oh, yes … the concept of this hotel is the resort. So take your pick, which one to house in the occupied
This beach is beautiful, quiet and still “wild”, because not done bnyk inn and do-know about this place … the morning was greeted with a beautiful sunrise and wrote songs melodious waves reply ,,,,, thanks GOD! Really delicious this place . In the sea there are some surfer wrote trying to find waves off the sea .. so cool their style,, hahaha,,, stomach slim, sturdy body, brown skin,,, (IRI MODE: ON) hahahha,,,, oh yes breakfast here it is fun to shop directly at the fish market was not far reply from the hotel and can directly choose the fish we like reply, calm fish here is very fresh because it directly on the sea and can dr … affordable. fun is not it?? hehehe.after breakfast straight sea, huuffftt,,, the weather is very sunny day and the sun was so friendly …!
In addition to the coral beach aji, harbor queen had another beautiful beaches reply is not too far away, about 45 minutes, Beach Sawarna name, this beach called “Paradise beach”. The beach is flat and wide. Blue-green seawater. On one side of the beach, the creek flows between rocks of granite. Existing infrastructure and viewing post only a few ’stop’ to sit down at pantai.SUNGGUH PERFECT! Afternoon hehehe … this place is really fun and memorable, sunset at the most perfect place,, krn we see the wide ocean with There was a calm atmosphere … clean … fresh … …. beautiful! :)
Written by ELSHA INDAH CECILIA on January 6, 2010 – 3:41 pm
,,,,,, Horeeeeeeeeeeeeee vacation has arrived,,,, finally, could leave the all the fatigue, headaches, and congestion Jakarta.Liburan city this time will be fun, because the vacation to the beach this time!! I love beach …. Hehehe … Reef Aji’s beach is a place situated near the port of queens, a place of legend and mistis.hehe .. it’s good! Once inside the hotel area, directly visible expanse of sea and the waves seen awful. So, later in the building behind the hotel, we will find white sand beaches and granite rocks again. Make a right to swim can swim and the roll with the waves, but be careful because the waves here is very strong and very large flow of charm. but still we can enjoy it. Oh, yes … the concept of this hotel is the resort. So take your pick, which one to house in the occupied
This beach is beautiful, quiet and still “wild”, because not done bnyk inn and do-know about this place … the morning was greeted with a beautiful sunrise and wrote songs melodious waves reply ,,,,, thanks GOD! Really delicious this place . In the sea there are some surfer wrote trying to find waves off the sea .. so cool their style,, hahaha,,, stomach slim, sturdy body, brown skin,,, (IRI MODE: ON) hahahha,,,, oh yes breakfast here it is fun to shop directly at the fish market was not far reply from the hotel and can directly choose the fish we like reply, calm fish here is very fresh because it directly on the sea and can dr … affordable. fun is not it?? hehehe.after breakfast straight sea, huuffftt,,, the weather is very sunny day and the sun was so friendly …!
In addition to the coral beach aji, harbor queen had another beautiful beaches reply is not too far away, about 45 minutes, Beach Sawarna name, this beach called “Paradise beach”. The beach is flat and wide. Blue-green seawater. On one side of the beach, the creek flows between rocks of granite. Existing infrastructure and viewing post only a few ’stop’ to sit down at pantai.SUNGGUH PERFECT! Afternoon hehehe … this place is really fun and memorable, sunset at the most perfect place,, krn we see the wide ocean with There was a calm atmosphere … clean … fresh … …. beautiful! :)
HOW TO DEAL WITH CONSUMER COMPLAINTS
HOW TO DEAL WITH CONSUMER Complaints
CASE:
Http://www.plnjatengco.id search through the site in the column gives a customer complaint that during 2006 there were 68 complaints. Meanwhile, customer complaints data were recorded in 2007 reported that there were 94 customers who make complaints, with details; January 6 months of complaints, grievances February 3 months, in March 10 complaint, in April 14 complaint, the complaint in May 4, in June 11 complaints, month of July 11 complaints, grievances August 9th month, the month September 13 complaint, the complaint in October 3, November 5 months and months of complaints December 5 customer complaint. Every complaint filed by the customer will then be followed up with improvement or clarification from the company with the goal is to reduce customer frustration and improve customer satisfaction.
In addition to the website of PT. PLN, the customer can also convey a sense of dissatisfaction through the column in a newspaper reader - newspapers as practiced by:
1. Sdr. Ratnawati SE about unsatisfactory service from the 123 call center personnel, handling that is not readily and asked for immediate action to anticipate problems during the rainy season and to increase the number of field staff personnel.
2. Bpk. HP Moeljono about death often occurs since the voltage PLN light changed from 120 volts to 220 volts and demanded that the PLN tekhnisi more alert in the face of the rainy season. (Column Letter Reader, Suara Merdeka Daily, Tuesday, November 13, 2007)
3. Sdr. Nurjanah who claimed nearly forfeiture of PT. PLN because of an error checking the news reports and get the services that are not friendly (Column Readers Letters, Suara Merdeka Daily, Friday, September 28, 2007)
4. Complaints of No. HP 081325857xxx about frequent problems in the light die KALIWUNGU (Column Piye Jal, Suara Merdeka Daily, Monday, December 18, 2006)
5. Bpk. Kuncoro of resistance change of the electric meters with digital meters (Column Readers Letters, Suara Merdeka Daily, Tuesday, October 18, 2006)
Handling:
In fact in an effort to serve and establish communication to understand our customers desire, we often encounter misunderstandings that led to the filing of a complaint or statement of complaint to the company. This situation requires PR to provide appropriate handling of any complaints from customers.
This type of research used is descriptive. Primary data obtained directly from the sources of Public Relations, Customer Service staff and five customers who obtained from representatives of each medium of the complaint through in-depth interviews using an interview guide.
Complaint handling activities carried out by the PR and customer service.
Customer complaint handling process include:
* Data collection activities (fact finding)
* Planning activities (planning),
* The conduct of activities (actuating)
* Follow-up action (evaluation).
In the complaint handling aspect of the activities are still very lacking and should receive attention and improvement of corporate management is about the speed or range of time in resolving complaints. Improving service quality by making improvements is essential that companies can restore the trust of customers.
With the development of an increasingly dynamic technological and innovative, the human need to communicate with one another will grow more rapidly. This development was due to increased complexity of various problems to be faced by humans and must be resolved in a quick and short time. Also another factor is the change in people's lifestyles are becoming more dynamic, moving rapidly and more appreciative of the time.
Currently the service user community is increasingly rational and want services that "more" of the company, which requires public services with better quality than before. Service companies are required to focus attention on customers or customers with attention to customer needs and wants. In dealing with heterogeneous customers, scattered existence, and with different desires - would also lead to different constraints - constraints that make it difficult for the company.
Along with the advance of technology and the movement of human life, the existence of communication becomes a part that can not be separated from human life. Communication is an exchange - a simple concept but it is absolutely vital. Human communication needs to be able to interact and establish relationships with other individuals, because humans are essentially social beings.
Fabric required reciprocal flow of communication (two way communication) between the company and its publics (both internal and public external public) to establish a mutual understanding (mutual understanding) that occur equality reference frame (frame of reference) and the similarity of experience (field of experience). Currently, the role of reciprocal communication within a company is absolute and conducted by the division of Public Relations (PR) or Public Relations (PR). Public Relations (PR) is a form of communication that apply to all types of organizations whether they are commercial, public sector (government) and private (private). Role of Public Relations in an organization is very important especially when the organization interact with the community at large. PR carry messages, information and communications from the organizations they represent to be submitted to the communicant (public) as a target or targets.
PR or public relations duties in an organization / institution activities include:
1. Relationship to the (internal public); is meant by the internal public is public which is part of the unit / agency / company or organization itself.
2. Developing relationships outside (external public); the public is external is the general public (community). Pursue the growth of attitudes and a positive public image of the institutions represented.
Development of good relationships with internal and external public public is very important to be created, maintained and promoted in an effort to foster goodwill with the public trust against the company concerned, that will create understanding and good relations between the two.
In the Public Relations activities provide input and advice on various management policies related to public opinion or issue that was developing. And the Public Relations practice using communication to inform, influence and change the knowledge, attitudes and public behavior of the target. Results to be achieved in the activities of the Public Relations is essentially an image of a good (good image), good faith (goodwill), mutual understanding (mutual understanding), mutual trust (mutual confidence), mutual respect (mutual appreciation) and tolerance (tolerance ).
As noted above, that one of the results to be achieved from all public relations activities is the creation of mutual understanding (mutual understanding) between the company and its publics. This means that Public Relations should be able to minimize the occurrence of misunderstandings (misunderstanding). But there are still times when misunderstandings occur, because of dissatisfaction (dissatisfaction) from the customers about the service or services provided by firms. This dissatisfaction is likely to lead to the filing of complaints (complaints).
Among several factors that cause one can be controlled by the service provider. Thus service providers are responsible for minimizing miscommunication and misinterpretation that might occur and avoid them in a way that is easy to understand clearly. In this case the service provider must take the initiative so that he can clearly understand the instructions from the client and the client understands exactly what will be provided.
Before using a service, customers often have four different service scenarios (in his mind) about what is going through, namely:
1. Services are ideal;
2. Services are anticipated or expected;
3. Services that should be accepted (diserved);
4. The minimum services that can be tolerated (at least tolerable).
Assessment of an effective complaint management based on the main characteristics of the following:
1. Commitment;
The management and all members have a high commitment to listen and resolve complaints in order to improve products and services.
2. Visible;
Management informed clearly and accurately to customers and employees on how to complain and the delivery - those who can be contacted.
3. Acessible;
The Company ensures that the customer is free, easy and cheap to deliver the complaint, for example by providing a toll-free phone line or a stamped envelope.
4. Simplicity;
Complaint procedure is simple and easy to understand customers.
5. Speed;
Each complaint is handled as quickly as possible. The timeframe is a realistic solution to the customer informed. In addition any development or progress in handling complaints are resolved always communicated to the customer concerned.
6. Fairness;
Every complaint to get the same treatment, fair, regardless of the customer.
7. Confidential;
Customers desire privacy and confidentiality will be respected and maintained.
8. Records;
Data on complaints constructed so that any effort to facilitate continuous improvement;
9. Resources;
The Company allocates resources and adequate infrastructure for development and improvement of complaint handling system, including the training of employees;
10. Remedy;
Solution and the appropriate resolution (such as an apology, a gift, compensation, refund) for each complaint established and implemented consistently.
CASE:
Http://www.plnjatengco.id search through the site in the column gives a customer complaint that during 2006 there were 68 complaints. Meanwhile, customer complaints data were recorded in 2007 reported that there were 94 customers who make complaints, with details; January 6 months of complaints, grievances February 3 months, in March 10 complaint, in April 14 complaint, the complaint in May 4, in June 11 complaints, month of July 11 complaints, grievances August 9th month, the month September 13 complaint, the complaint in October 3, November 5 months and months of complaints December 5 customer complaint. Every complaint filed by the customer will then be followed up with improvement or clarification from the company with the goal is to reduce customer frustration and improve customer satisfaction.
In addition to the website of PT. PLN, the customer can also convey a sense of dissatisfaction through the column in a newspaper reader - newspapers as practiced by:
1. Sdr. Ratnawati SE about unsatisfactory service from the 123 call center personnel, handling that is not readily and asked for immediate action to anticipate problems during the rainy season and to increase the number of field staff personnel.
2. Bpk. HP Moeljono about death often occurs since the voltage PLN light changed from 120 volts to 220 volts and demanded that the PLN tekhnisi more alert in the face of the rainy season. (Column Letter Reader, Suara Merdeka Daily, Tuesday, November 13, 2007)
3. Sdr. Nurjanah who claimed nearly forfeiture of PT. PLN because of an error checking the news reports and get the services that are not friendly (Column Readers Letters, Suara Merdeka Daily, Friday, September 28, 2007)
4. Complaints of No. HP 081325857xxx about frequent problems in the light die KALIWUNGU (Column Piye Jal, Suara Merdeka Daily, Monday, December 18, 2006)
5. Bpk. Kuncoro of resistance change of the electric meters with digital meters (Column Readers Letters, Suara Merdeka Daily, Tuesday, October 18, 2006)
Handling:
In fact in an effort to serve and establish communication to understand our customers desire, we often encounter misunderstandings that led to the filing of a complaint or statement of complaint to the company. This situation requires PR to provide appropriate handling of any complaints from customers.
This type of research used is descriptive. Primary data obtained directly from the sources of Public Relations, Customer Service staff and five customers who obtained from representatives of each medium of the complaint through in-depth interviews using an interview guide.
Complaint handling activities carried out by the PR and customer service.
Customer complaint handling process include:
* Data collection activities (fact finding)
* Planning activities (planning),
* The conduct of activities (actuating)
* Follow-up action (evaluation).
In the complaint handling aspect of the activities are still very lacking and should receive attention and improvement of corporate management is about the speed or range of time in resolving complaints. Improving service quality by making improvements is essential that companies can restore the trust of customers.
With the development of an increasingly dynamic technological and innovative, the human need to communicate with one another will grow more rapidly. This development was due to increased complexity of various problems to be faced by humans and must be resolved in a quick and short time. Also another factor is the change in people's lifestyles are becoming more dynamic, moving rapidly and more appreciative of the time.
Currently the service user community is increasingly rational and want services that "more" of the company, which requires public services with better quality than before. Service companies are required to focus attention on customers or customers with attention to customer needs and wants. In dealing with heterogeneous customers, scattered existence, and with different desires - would also lead to different constraints - constraints that make it difficult for the company.
Along with the advance of technology and the movement of human life, the existence of communication becomes a part that can not be separated from human life. Communication is an exchange - a simple concept but it is absolutely vital. Human communication needs to be able to interact and establish relationships with other individuals, because humans are essentially social beings.
Fabric required reciprocal flow of communication (two way communication) between the company and its publics (both internal and public external public) to establish a mutual understanding (mutual understanding) that occur equality reference frame (frame of reference) and the similarity of experience (field of experience). Currently, the role of reciprocal communication within a company is absolute and conducted by the division of Public Relations (PR) or Public Relations (PR). Public Relations (PR) is a form of communication that apply to all types of organizations whether they are commercial, public sector (government) and private (private). Role of Public Relations in an organization is very important especially when the organization interact with the community at large. PR carry messages, information and communications from the organizations they represent to be submitted to the communicant (public) as a target or targets.
PR or public relations duties in an organization / institution activities include:
1. Relationship to the (internal public); is meant by the internal public is public which is part of the unit / agency / company or organization itself.
2. Developing relationships outside (external public); the public is external is the general public (community). Pursue the growth of attitudes and a positive public image of the institutions represented.
Development of good relationships with internal and external public public is very important to be created, maintained and promoted in an effort to foster goodwill with the public trust against the company concerned, that will create understanding and good relations between the two.
In the Public Relations activities provide input and advice on various management policies related to public opinion or issue that was developing. And the Public Relations practice using communication to inform, influence and change the knowledge, attitudes and public behavior of the target. Results to be achieved in the activities of the Public Relations is essentially an image of a good (good image), good faith (goodwill), mutual understanding (mutual understanding), mutual trust (mutual confidence), mutual respect (mutual appreciation) and tolerance (tolerance ).
As noted above, that one of the results to be achieved from all public relations activities is the creation of mutual understanding (mutual understanding) between the company and its publics. This means that Public Relations should be able to minimize the occurrence of misunderstandings (misunderstanding). But there are still times when misunderstandings occur, because of dissatisfaction (dissatisfaction) from the customers about the service or services provided by firms. This dissatisfaction is likely to lead to the filing of complaints (complaints).
Among several factors that cause one can be controlled by the service provider. Thus service providers are responsible for minimizing miscommunication and misinterpretation that might occur and avoid them in a way that is easy to understand clearly. In this case the service provider must take the initiative so that he can clearly understand the instructions from the client and the client understands exactly what will be provided.
Before using a service, customers often have four different service scenarios (in his mind) about what is going through, namely:
1. Services are ideal;
2. Services are anticipated or expected;
3. Services that should be accepted (diserved);
4. The minimum services that can be tolerated (at least tolerable).
Assessment of an effective complaint management based on the main characteristics of the following:
1. Commitment;
The management and all members have a high commitment to listen and resolve complaints in order to improve products and services.
2. Visible;
Management informed clearly and accurately to customers and employees on how to complain and the delivery - those who can be contacted.
3. Acessible;
The Company ensures that the customer is free, easy and cheap to deliver the complaint, for example by providing a toll-free phone line or a stamped envelope.
4. Simplicity;
Complaint procedure is simple and easy to understand customers.
5. Speed;
Each complaint is handled as quickly as possible. The timeframe is a realistic solution to the customer informed. In addition any development or progress in handling complaints are resolved always communicated to the customer concerned.
6. Fairness;
Every complaint to get the same treatment, fair, regardless of the customer.
7. Confidential;
Customers desire privacy and confidentiality will be respected and maintained.
8. Records;
Data on complaints constructed so that any effort to facilitate continuous improvement;
9. Resources;
The Company allocates resources and adequate infrastructure for development and improvement of complaint handling system, including the training of employees;
10. Remedy;
Solution and the appropriate resolution (such as an apology, a gift, compensation, refund) for each complaint established and implemented consistently.
Senin, 04 Januari 2010
BAHASA INGGRIS BISNIS1( ABOUT MY FUTURE HUSBAND)
My Future Husband
Hi , I’m elsha . I wanna tell you about my future husband ..
The first we must know about woman and man…
Woman is a sensitive human,touchable,loveable and care. If we compare ,a man is a human who have thick skin of any problem,isn’t sensitive,cruel, riot,and the plus is logical.
The man is smart than a woman,I think that’s logical,
Woman is very details for anything ,and man isn’t details.
so yup,because differential make them so close,know each other and of course mutual completely.
That’s my descriptions about man and woman.
Okey let’s we start to the topic,about my future husband.
As we know some people find her true love or husband just see from his appearance,face,and of course his wealthy. But for me my future husband is must smart,socialize, workharder, can appreciated each other,know me and my family very well,and then he is a good boy.
You know what I mean good ,you know good .
It means like he know how to treat me like a woman,ladies. His attitude is very very important to me. If his attitude is so bad to me,maybe my life will broke not only me but my children for my future.
I will make a distance,because for to be my husband, he must care to family,can be a chairman for his wife and can be good father who’s care with his children and we always traveling what I’m wanna go.
If he’s good one or Mr. Right for me. He will never hurt me and can’t bullying from mental and phisycs.
because his attitude,attitude is the most important for me.
The second is smart, my future husband must be smart,because if he’s smart .we can learn something together. We can speak from A-Z, it can make our relationship so close and good. We can know each other , he know me well,understand me,loves me, and complete my world..i think he can change my whole life, and my world with full of beautiful colours..so many colours,makes me like superhuman,makes me strong and struggle to our life . it makes better.
The third is socialize, with socialize, we can mutually need each other. Socialize make my family and him can close and good relationship and he has so many friends who can help if our relationship has a problem.
The last is workharder, he can be money maker,I mean although I’m as carrer woman ,he must work for our life ,with that we can life more comfortable,wealthy,and can maintenance our necessity of household.because I see on tvnews ,there’s so much criminal ,divorce from family just because economic reasons . and I don’t want to be like that.
So wealthy life is important too,but the most important is how to pursuit happiness for your family,make your family get liberty,and feel what a life !!!!
Hi , I’m elsha . I wanna tell you about my future husband ..
The first we must know about woman and man…
Woman is a sensitive human,touchable,loveable and care. If we compare ,a man is a human who have thick skin of any problem,isn’t sensitive,cruel, riot,and the plus is logical.
The man is smart than a woman,I think that’s logical,
Woman is very details for anything ,and man isn’t details.
so yup,because differential make them so close,know each other and of course mutual completely.
That’s my descriptions about man and woman.
Okey let’s we start to the topic,about my future husband.
As we know some people find her true love or husband just see from his appearance,face,and of course his wealthy. But for me my future husband is must smart,socialize, workharder, can appreciated each other,know me and my family very well,and then he is a good boy.
You know what I mean good ,you know good .
It means like he know how to treat me like a woman,ladies. His attitude is very very important to me. If his attitude is so bad to me,maybe my life will broke not only me but my children for my future.
I will make a distance,because for to be my husband, he must care to family,can be a chairman for his wife and can be good father who’s care with his children and we always traveling what I’m wanna go.
If he’s good one or Mr. Right for me. He will never hurt me and can’t bullying from mental and phisycs.
because his attitude,attitude is the most important for me.
The second is smart, my future husband must be smart,because if he’s smart .we can learn something together. We can speak from A-Z, it can make our relationship so close and good. We can know each other , he know me well,understand me,loves me, and complete my world..i think he can change my whole life, and my world with full of beautiful colours..so many colours,makes me like superhuman,makes me strong and struggle to our life . it makes better.
The third is socialize, with socialize, we can mutually need each other. Socialize make my family and him can close and good relationship and he has so many friends who can help if our relationship has a problem.
The last is workharder, he can be money maker,I mean although I’m as carrer woman ,he must work for our life ,with that we can life more comfortable,wealthy,and can maintenance our necessity of household.because I see on tvnews ,there’s so much criminal ,divorce from family just because economic reasons . and I don’t want to be like that.
So wealthy life is important too,but the most important is how to pursuit happiness for your family,make your family get liberty,and feel what a life !!!!
BAHASA INGGRIS BISNIS1 (ELSHA INDAH CECILIA, 3 EB 03, 20207399) GOOD EXPERIENCE
Good Experience
Cupid Does Exist !
My sister vinda, has always made my life easier, when I just turned 13, she was able to persuade my parents to allow me to attend parties. With the help of my dear sister who patiently tutored me, I could get high grades school. However, her greatest achievement was finding the love of my life.
Vinda was still 19 when she got engaged to Anton, who later on became her husband. She would often bring her fiancé to have dinner with us at our home. One evening, Anton brought his handsome cousin, Armand. The moment I saw Arman, I started to tremble. I got even more nerveous when he introduced himself to me. I was overwhelmed by his charm. I was speechless but I could cleverly hide my feelings from anyone. Except of course, from my dear sister, vinda !
I was glad that I could get along so well with Armand. He was nice to me. However, our age gap seemed huge at the time. I was still 14 while Armand was already a college student. Naturally, Armand treated me like a brother treats his little sister. When I turned 16, he attended my “sweet sixteen” birthday party and gave me a soft, fluffy toy kitten. When I enrolled at university, he even assisted me through the whole registration process. With his help, I was able to handlethe complicatedadministration stuff without any problem.
However , as the years rolled on, Armand and I gradually became distant. I totally lost touch with him. Then I heard from vinda that he had gotten enganged. I was kind of disappointed, but not for long, since I met evan who was truly a nice guy. He could take my mind off Armand. Honestly, I started to think Armand again. I even yearned to see him to find out whether there was a chance for me to be more than just his little sister. My heart was aching. It made me feel guilty towards my boyfriend.
Suprisingly , I found out that Armand’s engagement didn’t workout either. As expected, vinda who had gotten married to Anton by that time, decided to work her magic. Thanks to vinda, my wonderful cupid, I was reunited with Armand. Only this time I was no longerhis little sister, I was his sweetheart. I was extremely happy.well, I must say when vinda does a job, she surely does it well
Cupid Does Exist !
My sister vinda, has always made my life easier, when I just turned 13, she was able to persuade my parents to allow me to attend parties. With the help of my dear sister who patiently tutored me, I could get high grades school. However, her greatest achievement was finding the love of my life.
Vinda was still 19 when she got engaged to Anton, who later on became her husband. She would often bring her fiancé to have dinner with us at our home. One evening, Anton brought his handsome cousin, Armand. The moment I saw Arman, I started to tremble. I got even more nerveous when he introduced himself to me. I was overwhelmed by his charm. I was speechless but I could cleverly hide my feelings from anyone. Except of course, from my dear sister, vinda !
I was glad that I could get along so well with Armand. He was nice to me. However, our age gap seemed huge at the time. I was still 14 while Armand was already a college student. Naturally, Armand treated me like a brother treats his little sister. When I turned 16, he attended my “sweet sixteen” birthday party and gave me a soft, fluffy toy kitten. When I enrolled at university, he even assisted me through the whole registration process. With his help, I was able to handlethe complicatedadministration stuff without any problem.
However , as the years rolled on, Armand and I gradually became distant. I totally lost touch with him. Then I heard from vinda that he had gotten enganged. I was kind of disappointed, but not for long, since I met evan who was truly a nice guy. He could take my mind off Armand. Honestly, I started to think Armand again. I even yearned to see him to find out whether there was a chance for me to be more than just his little sister. My heart was aching. It made me feel guilty towards my boyfriend.
Suprisingly , I found out that Armand’s engagement didn’t workout either. As expected, vinda who had gotten married to Anton by that time, decided to work her magic. Thanks to vinda, my wonderful cupid, I was reunited with Armand. Only this time I was no longerhis little sister, I was his sweetheart. I was extremely happy.well, I must say when vinda does a job, she surely does it well
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